Terms of Service
Effective Date: 06/01/2025
Last Updated: 06/01/2025
1. Acceptance of Terms
By accessing or using our content management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
2. Definitions and Interpretation
For the purposes of these Terms:
- "Platform" or "Service" refers to our web-based content management system accessible at ctg-writers.com
- "Company", "we", "us", or "our" refers to Yama Chifu Innovations Solutions
- "User", "you", or "your" refers to any individual who accesses or uses our Service
- "Client" refers to users who request content creation services
- "Writer" refers to users who provide content creation services
- "Admin" refers to platform administrators who manage users and oversee operations
- "Project" or "Order" refers to a content creation request submitted by a Client
- "Content" refers to any text, materials, or deliverables created through the Service
- "Submission" refers to completed work delivered by Writers to Clients
3. Description of Service
Our platform is a content management system that facilitates connections between Clients seeking content creation services and professional Writers. The Service includes:
- Project creation and management tools
- Writer assignment and collaboration features
- Content submission and review systems
- Payment processing and financial tracking
- Communication tools between users
- Quality assurance and feedback mechanisms
4. User Eligibility and Registration
4.1 Age Requirements
You must be at least 18 years of age to use our Service. If you are under 18, you may only use the Service with the involvement and consent of a parent or guardian.
4.2 Account Registration
To access certain features, you must register for an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
4.3 User Verification
We reserve the right to verify user information and may request additional documentation for account verification purposes.
5. User Roles and Responsibilities
5.1 Clients
As a Client, you agree to:
- Provide clear, detailed project requirements
- Respond to Writer communications in a timely manner
- Review submitted work within reasonable timeframes (typically 5 business days)
- Make payments for completed and approved work
- Respect intellectual property rights
- Not request content that violates academic integrity policies
5.2 Writers
As a Writer, you agree to:
- Deliver original, high-quality content that meets project specifications
- Meet agreed-upon deadlines
- Communicate professionally with Clients
- Maintain confidentiality of Client information
- Not plagiarize or submit work that infringes on intellectual property rights
- Provide necessary revisions based on Client feedback
5.3 General User Conduct
All users must:
- Use the Service only for lawful purposes
- Not engage in harassment, abuse, or discriminatory behavior
- Not attempt to circumvent platform fees or payments
- Maintain professional communication standards
- Respect the privacy and rights of other users
6. Content and Intellectual Property
6.1 Content Ownership
- Clients retain ownership of approved and paid-for Content
- Writers retain rights to their methodologies and general expertise
- The platform retains rights to aggregated, anonymized data for improvement purposes
6.2 Content Standards
All Content must:
- Be original and not infringe on third-party rights
- Comply with applicable laws and regulations
- Meet professional and ethical standards
- Not contain harmful, offensive, or inappropriate material
6.3 Academic Integrity and Proper Use
IMPORTANT NOTICE: Our expert's notes and content are NOT intended to be forwarded as finalized projects, as they are only strictly meant to be used for research and study purposes. We do not endorse or condone any type of plagiarism.
Content provided through our Service is intended for:
- Research and reference purposes only
- Learning and educational assistance
- Understanding subject matter and methodologies
- Developing your own original work
Users are responsible for ensuring their use of the Content complies with their institution's academic integrity policies. The Content should serve as a guide to help you create your own original work, not as a substitute for it. We strictly prohibit and do not condone academic dishonesty in any form.
7. Payment Terms and Financial System
7.1 Payment Processing
- Clients pay for projects upon completion and approval
- Payments are processed securely through our integrated payment system
- All prices are quoted in [$] dollars and include applicable taxes
7.2 Writer Compensation
- Writers receive compensation based on completed and approved projects
- Platform commission rates are disclosed during the registration process
- Payments to Writers are processed according to our payment schedule
7.3 Auto-Completion Policy
Projects in review status for more than 5 business days may be automatically completed, with corresponding financial transactions processed. This prevents indefinite project delays.
7.4 Refund Policy
Refunds may be issued in accordance with our separate Refund Policy, which forms part of these Terms.
8. Project Management and Completion
8.1 Project Creation
Clients can create projects with specific requirements, deadlines, and budget parameters.
8.2 Writer Assignment
Projects may be assigned to Writers based on availability, expertise, and Client preferences.
8.3 Submission and Review
- Writers submit completed work through the platform
- Clients have 5 business days to review submissions
- Clients can request revisions or approve work
- Unreviewed submissions may be auto-approved after the review period
9. Communication and Privacy
9.1 Platform Communications
All project-related communications should occur through our platform's messaging system to ensure proper documentation and user protection.
9.2 Contact Information
We may communicate with you via email for important service updates, security notices, and administrative purposes.
9.3 Privacy Protection
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
10. Quality Assurance
We maintain quality standards through:
- Review and feedback systems
- Performance monitoring
- User rating and review capabilities
- Content quality assessments
11. Prohibited Activities
Users may not:
- Engage in fraudulent activities or misrepresent themselves
- Share account credentials with others
- Attempt to circumvent platform security measures
- Use the Service for spam, malware distribution, or other harmful activities
- Violate intellectual property rights
- Request or provide content that violates academic integrity policies
- Engage in harassment or abusive behavior
12. Platform Modifications and Availability
12.1 Service Changes
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice to users.
12.2 System Maintenance
Periodic maintenance may result in temporary service interruptions. We will provide advance notice when possible.
13. Account Termination
13.1 User-Initiated Termination
Users may terminate their accounts at any time by contacting our support team.
13.2 Platform-Initiated Termination
We may terminate or suspend accounts for:
- Violation of these Terms
- Fraudulent or abusive behavior
- Extended periods of inactivity
- Legal or regulatory requirements
13.3 Effect of Termination
Upon termination, users lose access to the platform, but financial obligations and completed transactions remain valid.
14. Disclaimers and Limitation of Liability
14.1 Service Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:
- Continuous, uninterrupted service availability
- Specific outcomes or results from Content
- Compatibility with all devices or browsers
- Error-free operation
14.2 Limitation of Liability
Our liability for any claims related to the Service is limited to the amount paid by you for the specific Service giving rise to the claim, not to exceed $500 USD.
14.3 Educational Results Disclaimer
WE DO NOT GUARANTEE that use of our Service will result in improved academic performance or specific educational outcomes.
14.4 Academic Integrity Disclaimer
IMPORTANT: Our expert's work is provided for research and study purposes only. The content is NOT intended to be submitted as your own work or forwarded as finalized projects. Users must create their own original work based on the research and guidance provided. We do not endorse plagiarism or academic dishonesty in any form.
15. Indemnification
You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Content you submit or approve
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of Kenya.
16.2 Dispute Resolution Process
Any disputes will be resolved through:
- Direct negotiation between parties
- Mediation if negotiation fails
- Binding arbitration as a final resort
17. General Provisions
17.1 Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company.
17.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17.3 Amendment
We may update these Terms periodically. Significant changes will be communicated to users via email or platform notification.
17.4 Contact Information
For questions about these Terms, contact us at:
- Email: support@ctg-writers.com
18. Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.